Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£72.00
Available to Order - This title is available to order, with delivery expected within 2 weeks
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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£380.00
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