Dealing with Difficult People Spiral bound
by Rick Brinkman, Rick Kirschner Dr.
Part of the The McGraw-Hill Professional Education Series series
Spiral bound
Description
Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive.
Written by Doctors Rick Brinkman and Rick Kirschner, today’s most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about: * Forces that compel people to be difficult * How to listen to understand—and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Spiral bound
- Pages:64 pages
- Publisher:McGraw-Hill Education - Europe
- Publication Date:16/02/2003
- Category:
- ISBN:9780071416412
Other Formats
- PDF from £10.08
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Spiral bound
- Pages:64 pages
- Publisher:McGraw-Hill Education - Europe
- Publication Date:16/02/2003
- Category:
- ISBN:9780071416412
