Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
Service Design for Business : A Practical Guide to Optimizing the Customer Experience, Hardback Book

Service Design for Business : A Practical Guide to Optimizing the Customer Experience Hardback

Hardback

Only a few left - usually despatched within 24 hours

Description

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design.

Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately.

You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward.

Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.

Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience.

In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.

Approach customer experience from a design perspectiveSee your organization through the lens of the customerMake customer experience an organization-wide responsibilityAnalyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips.

With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants.

Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

Information

Other Formats

Save 27%

£24.00

£17.35

Only a few left - usually despatched within 24 hours
Add to Basket
Sign in to add to wishlist
 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Information