Escape Velocity : Free Your Company's Future from the Pull of the Past
Geoffrey A. Moore
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The Zappos Experience : 5 Principles to Inspire, Engage, and WOW
Joseph A. Michelli
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Leading the Starbucks Way : 5 Principles for Connecting with Your Customers, Your Products, and Your People
Joseph A. Michelli
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Lead and Disrupt : How to Solve the Innovator's Dilemma
Charles A. O'Reilly III
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Crossing the Chasm : Marketing and Selling Technology Projects to Mainstream Customers
Geoffrey A. Moore
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Dealing with Darwin : How Great Companies Innovate at Every Phase of Their Evolution
Geoffrey A. Moore
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Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
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The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph A. Michelli
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