Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
Top 10 Tips For Your Top 10 Customers, EPUB eBook

Top 10 Tips For Your Top 10 Customers EPUB

EPUB

Download - Immediately Available
Please note: eBooks can only be purchased with a UK issued credit card and all our eBooks (ePub and PDF) are DRM protected.

Description

Although the world is changing rapidly, this book is based on a timeless business principle... look after your most important customers before someone else does!

In the future, many customers will be managed by technology on a transactional basis, but the larger key accounts (often the 20% of customers generating 80% of the business) will be managed through transformational, strategic partnerships based on rapport, trust, added value and deep understanding. The winners of the next decade will be companies who know more about their customers than the customers themselves know!

KEY ACCOUNT MANAGEMENT has therefore never been more important and

Top 10 Tips For Your Top 10 Customers explains how to:

  • Work as an exceptional partner, rather than ordinary supplier.
  • Defend, retain and develop your most important strategic relationships.
  • Stand out from your competitors rather than stand up to them.

Information

Save 30%

£4.99

£3.49

Download - Immediately Available
Add to Basket
Sign in to add to wishlist
 
Delivered to your inbox

to transfer to your device

eBook Help

Is this the right eBook for
my device? How do I download
this eBook? See help and FAQs pages

Information