ISO/IEC 20000 : An Introduction to the global standard for service management
David Clifford
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Redefining Operational Excellence : New Strategies for Maximixing Perforamnce and Profits Across the Organization
Andrew Miller
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Applied Benchmarking for Competitiveness: A Guide for SME Owner/Managers
Richard Keegan
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Complete and Balanced Service Scorecard, A : Creating Value Through Sustained Performance Improvement
Praveen K. Gupta
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Lean QuickStart Guide : The Simplified Beginner's Guide to Lean
Benjamin Sweeney
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Lean Six Sigma QuickStart Guide : The Simplified Beginner's Guide to Lean Six Sigma
Benjamin Sweeney
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ISO 9001:2015 : A Pocket Guide
IT Governance Institute
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Managing Quality : Operations 06.07
Amy (Principal of A-Z International Associates, Massachusse Zuckerman
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Take a Quality Ride : The Realities of Implementing a Quality Management System
Susan M Hinkle
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Going Lean : How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits
Stephen A. RUFFA
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Conquering Chaos at Work : Strategies for Managing Disorganization and the People Who Cause It
Harriet Schechter
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After Action Review : Continuous Improvement Made Easy
Artie Mahal
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Boomerang! : Coach Your Team to be the Best and See Customers Come Back Time After Time!
Nick Drake-Knight
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Summary of The Psychology of Money : Timeless Lessons on Wealth, Greed, and Happiness by Morgan Housel
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The Bleedin' Obvious Way to Improve Quality in Your Business
Mike Low
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Food Safety For Food Processors + Quality Assurance in Manufacturing : 2 Books in 1
Louis Bevoc
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How to Rock Restaurant Management : 5 Ingredients to Leading a Successful Team
Katelyn Silva
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O Filosofo & o Executivo : O novo perfil gerencial
Cleberson Eduardo Da Costa
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Prosperidade e Qualidade Humana & Gerencial
Cleberson Eduardo Da Costa
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