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Implementing Metrics for IT Service Management : ITSM Library, an Implementation Guide Volume 3
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Risk Management : The Open Group Guide
The Open Group
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99 Businessmodellen : Een Praktisch Overzicht Van de Meest Gebruikte Modellen en Best Practices
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Het Regiebureau Kernprincipes voor Sturen op Resultaat
Leon-Paul de Rouw Chris Verhoef
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