The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Ashvin Vaidyanathan
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Five Star Service : How to deliver exceptional customer service
Michael Heppell
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The Art of Client Service : The Classic Guide, Updated for Today's Marketers and Advertisers
Robert (University of Texas at Austin) Solomon
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Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
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The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money
B. Joseph Pine II
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The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift
Nick Mehta
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The Experience : The 5 Principles of Disney Service and Relationship Excellence
Bruce Loeffler
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Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption
Thales S. Teixeira
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
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The Human Experience : How to make life better for your customers and create a more successful organization
John Sills
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The Customer of the Future : 10 Guiding Principles for Winning Tomorrow's Business
Blake Morgan
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard Berry
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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
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£17.54
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Customer Experience For Dummies
Roy Barnes
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CRM For Dummies
Lars Helgeson
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The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance
Williams Alan
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The Customer Success Pioneer : The first 12 months of your journey into growth
Kellie Lucas
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The Gold Standard : Giving Your Customers What They Didn't Know They Wanted
Colin Cowie
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The Relationship Economy : Building Stronger Customer Connections in the Digital Age
John R Dijulius
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The Swipe-Right Customer Experience : How to Attract, Engage, and Keep Customers in the Digital-First World
Sanna Eskelinen
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Creating Superfans : How To Turn Your Customers Into Lifelong Advocates
Brittany Hodak
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The Customer-Base Audit : The First Step on the Journey to Customer Centricity
Peter Fader
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Be Your Customer's Hero : Real-World Tips and Techniques for the Service Front Lines
Adam Toporek
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