Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Customer Relationship Management : Concept, Strategy, and Tools
V. Kumar
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Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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The Rise of Blockchain Applications in Customer Experience
Mohammed Majeed
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The Use of Artificial Intelligence in Digital Marketing : Competitive Strategies and Tactics
Sandrina Teixeira
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
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Quality Management for Services : Handbook for Successful Quality Management. Principles – Concepts – Methods
Manfred Bruhn
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AI and Machine Learning Applications and Implications in Customer Support and Analytics
Md Shamim Hossain
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Enhancing Customer Engagement Through Location-Based Marketing
Amandeep Singh
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Cultural Marketing and Metaverse for Consumer Engagement
Amandeep Singh
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Large Group Interventions : Engaging the Whole System for Rapid Change
Barbara Benedict Bunker
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Implementing CRM : From Technology to Knowledge
David (University of Warwick) Finnegan
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
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Gower Handbook of Call and Contact Centre Management
Natalie Calvert
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Definitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
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£59.49
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Revenue Assurance : Expert Opinions for Communications Providers
Eric (Revenue Protect Limited, UK) Priezkalns
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Memorable Customer Experiences : A Research Anthology
Joelle Vanhamme
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£86.99
£86.65
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Involving Customers In New Service Development
Bo (Karlstad Univ, Sweden) Edvardsson
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£116.00
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Data Mining Techniques in CRM : Inside Customer Segmentation
Konstantinos K. (Eurobank, Greece) Tsiptsis
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£67.95
£65.79
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