Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
Will Guidara
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
Coffee's for Closers : The Best Real Life Sales Book You'll Ever Read
Tony Morris
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Format: Book (Hardback)
Customer Communities : Engage and Retain Customers to Build the Future of Your Business
Nick Mehta
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Format: Book (Hardback)
Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
Out of stock
Format: Book (Hardback)
Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
Out of stock
Format: Book (Hardback)
100 Proven Ways to Acquire and Keep Clients for Life
C. Richard Weylman
Out of stock
Format: Book (Hardback)
The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
Pre-Order
Format: Book (Hardback)
The Thank You Economy
Gary Vaynerchuk
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Format: Book (Hardback)
Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
Ted Kinni
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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Format: Book (Hardback)
Winning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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Format: Book (Hardback)
The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Format: Book (Hardback)
Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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Format: Book (Hardback)
Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Format: Book (Hardback)
Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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Format: Book (Hardback)
The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Ashvin Vaidyanathan
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Format: Book (Hardback)
The Art of Client Service : The Classic Guide, Updated for Today's Marketers and Advertisers
Robert (University of Texas at Austin) Solomon
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Format: Book (Hardback)
The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money
B. Joseph Pine II
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift
Nick Mehta
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Format: Book (Hardback)
The Experience : The 5 Principles of Disney Service and Relationship Excellence
Bruce Loeffler
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption
Thales S. Teixeira
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Format: Book (Hardback)
Superfans : The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
Pat Flynn
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
