The Salesforce Consultant’s Guide : Tools to Implement or Improve Your Client’s Salesforce Solution
Heather Negley
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The Little Customer Service Book : A Common Sense Guide to Helping People
Rick Grassi
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Customer Service Tip of the Week : Over 52 ideas and reminders to sharpen your skills
Jeff Toister
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Be Your Customer's Hero : Real-World Tips and Techniques for the Service Front Lines
Adam Toporek
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Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow
Ofer Mintz
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42 Rules for Planning AI in Your Contact Center : An overview of how to plan for artificial intelligence and prepare your data in your contact center
Geoffrey A Best
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Connecting With Consumers Through Effective Personalization and Programmatic Advertising
Jorge Remondes
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Treasure Hunt : A Common-Sense Approach to Building a Successful Sales Career
Michael Hinkle
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Negotiating and Customer Satisfaction (NetEffect)
David L. Goetsch
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Add to BasketCorner Grocery Store Principles : Seven Family Business Principles That Will Create Customers For Life
Joe Mangiaracina
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The Three C's : Communication, Customer Service, & Chatbots
I Edmondson
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Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs : Proceedings of the 2022 AMS Annual Conference, May 25-27, Monterey, CA, USA
Bruna Jochims
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Customer Success Management : Helping Business Customers Achieve Their Goals
Michael Kleinaltenkamp
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Valuing Customer Engagement : Strategies to Measure and Maximize Profitability
V. Kumar
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The Future of Service is 5D : Why Humans Serve Best in the Digital Era
Jaquie Scammell
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Kundendialog-Management : Wertstiftende Kundendialoge in Zeiten der digitalen Automation
Nils Hafner
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Emotional Power im Service : Kunden begeistern, Beziehungen starken, Umsatze steigern
Susanne Beckmann
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