Sport and Policy
Barrie (Loughborough University, Leicestershire, UK) Houlihan
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Sport and Policy
Barrie (Loughborough University, Leicestershire, UK) Houlihan
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The Dominant Influence of Marketing in the 21st Century : The Marketing Leviathan
P. Kitchen
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CRM Systems in Industrial Companies : intra- and Inter-Organizational Effects
A. Perna
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Creative Cost-benefits Reinvention : How to Reverse Commoditization Hell in the Age of Customer Capitalism
C. Dussart
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Marketing Through Turbulent Times
Jenny Darroch
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Marketing to the Ageing Consumer : The Secrets to Building an Age-Friendly Business
D. Stroud
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Trust, Social Relations and Engagement : Understanding Customer Behaviour on the Web
D. Padua
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The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone
Stephen Coscia
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The Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship
Joe Fleischer
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Designing the Best Call Center for Your Business
Brendan Read
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Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Madeline Bodin
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The Call Center Dictionary : The Complete Guide to Call Center and Customer Support Technology Solutions
Madeline Bodin
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How to Win at CRM : Strategy, Implementation, Management
Seth Kinnett
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Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life
T. Scott Gross
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The Serving Mindset : Stop Selling and Grow Your Business
Brock Farnoosh
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Building Brand Equity and Consumer Trust Through Radical Transparency Practices
Elena Veselinova
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Driving Traffic and Customer Activity Through Affiliate Marketing
Surabhi Singh
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Driving Traffic and Customer Activity Through Affiliate Marketing
Surabhi Singh
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The Seven Myths of Customer Management : How to be Customer-Driven without Being Customer-Led
John Abram
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