BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
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The Entrepreneur's Guide to Customer Development : A "Cheat Sheet" to The Four Steps to the Epiphany
Patrick Vlaskovits
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Hatry/Marcotte/Houte
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The Seven Myths of Customer Management : How to be Customer-Driven without Being Customer-Led
John Abram
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Mastering Salesforce CRM Administration
Rakesh Gupta
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Salesforce CRM - The Definitive Admin Handbook - Fourth Edition
Paul Goodey
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Learning Salesforce Einstein
Mohith Shrivastava
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Microsoft Dynamics Sure Step 2010
Chandru Shankar
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