Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Add to BasketDelivering Satisfaction and Service Quality : A Customer-based Approach for Libraries
Peter Hernon
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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Add to BasketGetting Started with Evaluation
Peter Hernon
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Add to BasketManaging with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
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Add to BasketFinancial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
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Coming of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
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Integrating Library Use Skills Into the General Education Curriculum
Linda S Katz
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Linking the U.S. National Technical Information Service with Academic and Public Libraries
Charles R McClure
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Federal Information Policies in the 1980's : Conflicts and Issues
Peter Hernon
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United States Government Information Policies : Views and Perspectives
Charles R. McClure
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Library and Information Science Research : Perspectives and Strategies for Improvement
Charles R. McClure
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Records Management and the Library : Issues and Practices
Candy Schwartz
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Depository Library Use of Technology : A Practitioner's Perspective
Jan Swanbeck
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Business Reference Services and Sources : How End Users and Librarians Work Together
Linda S Katz
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Coming of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
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Gifts and Exchanges : Problems, Frustrations, . . . and Triumphs
Linda S Katz
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Readers, Reading, and Librarians
Linda S Katz
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£130.00
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