What's the Secret? : To Providing a World-Class Customer Experience Hardback
by John R. DiJulius
Hardback
Description
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies.
You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too.
Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Hardback
- Pages:336 pages
- Publisher:John Wiley & Sons Inc
- Publication Date:27/05/2008
- Category:
- ISBN:9780470196120
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Hardback
- Pages:336 pages
- Publisher:John Wiley & Sons Inc
- Publication Date:27/05/2008
- Category:
- ISBN:9780470196120