Cultural Marketing and Metaverse for Consumer Engagement
Amandeep Singh
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G Spot for the C Suite : Why Great Business Is Like Great Sex-and How You Can Have More of Both
Tracy Call
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Quality Management for Services : Handbook for Successful Quality Management. Principles – Concepts – Methods
Manfred Bruhn
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Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy
Roland T Rust
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies
Philipp Klaus
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Large Group Interventions : Engaging the Whole System for Rapid Change
Barbara Benedict Bunker
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Matthew D. (University of Michigan Business School) Johnson
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£26.19
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Information Masters : Secrets of the Customer Race
John (Center for Information Based Competition) McKean
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Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown
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£17.59
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Winning at Service : Lessons from Service Leaders
Waldemar Schmidt
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Net Worth : Shaping Markets When Customers Make the Rules
John Hagel
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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£58.00
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Happy Customers Everywhere : How Your Business Can Profit from the Insights of Positive Psychology
Bernd Schmitt
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Marketing to the Ageing Consumer : The Secrets to Building an Age-Friendly Business
D. Stroud
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Beyond the Familiar : Long-Term Growth through Customer Focus and Innovation
Patrick (London Business School) Barwise
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Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Nicolaj Siggelkow
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Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Timothy L. Keiningham
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What's the Secret? : To Providing a World-Class Customer Experience
John R. DiJulius
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