How to Deal with Difficult Customers : 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Dave (LearnToLead.com) Anderson
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The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Shep Hyken
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Social Network Analysis in Telecommunications
Carlos Andre Reis Pinheiro
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Data Mining Techniques in CRM : Inside Customer Segmentation
Konstantinos K. (Eurobank, Greece) Tsiptsis
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Managing Service Level Quality : Across Wireless and Fixed Networks
Peter (Hutchison 3G UK Ltd) Massam
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£108.95
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Master Data Management in Practice : Achieving True Customer MDM
Dalton Cervo
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Service-Oriented Architecture : A Planning and Implementation Guide for Business and Technology
Eric A. Marks
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Measuring Customer Service Effectiveness
Sarah Cook
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£135.00
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How to Talk to Customers : Create a Great Impression Every Time with MAGIC
Diane Berenbaum
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Building a Successful Customer-service Culture : A Guide for Library and Information Managers
Maxine Melling
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£64.95
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Satellite Marketing : Using Social Media to Create Engagement
Kevin (ideahaus, Del Mar, California, USA) Popovic
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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The Internet and the Customer-Supplier Relationship
Stefano Ronchi
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Innovating Analytics : How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results
Larry Freed
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Connected CRM : Implementing a Data-Driven, Customer-Centric Business Strategy
David S. Williams
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Connect : How to Use Data and Experience Marketing to Create Lifetime Customers
Lars Birkholm Petersen
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Managing Customer Experience and Relationships : A Strategic Framework
Don Peppers
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Inbound Organization : How to Build and Strengthen Your Company's Future Using Inbound Principles
Dan Tyre
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Listen Up! : How to Tune In to Customers and Turn Down the Noise
Karen Mangia
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Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
Calvin Chou
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At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
Frank Eliason
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