On Time, In Full : Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning
Timothy (TXM Lean Solutions Pty. Ltd., Australia) McLean
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Building Customer-brand Relationships
Don E. Schultz
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Customer Relationship Management in Electronic Markets
Gopalkrishnan R Iyer
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Customer Relationship Management in Electronic Markets
Gopalkrishnan R Iyer
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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The Seven Myths of Customer Management : How to be Customer-Driven without Being Customer-Led
John Abram
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Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone
Stephen Coscia
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The Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship
Joe Fleischer
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Designing the Best Call Center for Your Business
Brendan Read
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Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Madeline Bodin
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The Call Center Dictionary : The Complete Guide to Call Center and Customer Support Technology Solutions
Madeline Bodin
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Successful Customer Care in a Week: Teach Yourself
Di McLanachan
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Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life
T. Scott Gross
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The Serving Mindset : Stop Selling and Grow Your Business
Brock Farnoosh
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Building Brand Equity and Consumer Trust Through Radical Transparency Practices
Elena Veselinova
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Driving Traffic and Customer Activity Through Affiliate Marketing
Surabhi Singh
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Driving Traffic and Customer Activity Through Affiliate Marketing
Surabhi Singh
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Discovering the Soul of Service : The Nine Drivers of Sustainable Business Success
Leonard L. Berry
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Free, Perfect, and Now : Connecting to the Three Insatiable Customer Demands: A CEO's True Story
Robert Rodin
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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Six Sigma in Transactional and Service Environments
Hasan Akpolat
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Six Sigma in Transactional and Service Environments
Hasan Akpolat
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