A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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Hug Your Customers : Love the Results
Jack Mitchell
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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SugarCRM For Dummies
Karen S. (Boca Raton, FL) Fredricks
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Delighting Your Customers : Delivering Excellent Customer Service...without Breaking the Bank
Avril Owton MBE
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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The Power of Customer Misbehavior : Drive Growth and Innovation by Learning from Your Customers
M. Fisher
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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On Time, In Full : Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning
Timothy (TXM Lean Solutions Pty. Ltd., Australia) McLean
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Kundenzufriedenheit klipp & klar
Alexander Magerhans
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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
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The Entrepreneur's Guide to Customer Development : A "Cheat Sheet" to The Four Steps to the Epiphany
Patrick Vlaskovits
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Hospitality Marketing and Consumer Behavior : Creating Memorable Experiences
Vinnie Jauhari
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Leading the Customer Experience : Inspirational Service Leadership
Sarah Cook
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Leading the Customer Experience : Inspirational Service Leadership
Sarah Cook
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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Dangerous Customer Service : Dangerously Great Customer Service...How to Achieve it and Maintain it
Impact Innovation
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How to Win at CRM : Strategy, Implementation, Management
Seth Kinnett
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