Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage
Kevin (Durham University, UK) Robson
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Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
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Definitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
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£59.49
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Revenue Assurance : Expert Opinions for Communications Providers
Eric (Revenue Protect Limited, UK) Priezkalns
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A Wealth of Insight : The World's Best Chefs on Creativity, Leadership and Perfection
Rahim B Kanani
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Leading the Sales Force : A Dynamic Management Process
Rene Y. Darmon
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The Ultimate Online Customer Service Guide : How to Connect with your Customers to Sell More!
Marsha Collier
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Breakthrough Zone : Harnessing Consumer Creativity for Business Innovation
Roy (Promise, New York and London) Langmaid
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Memorable Customer Experiences : A Research Anthology
Joelle Vanhamme
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£86.65
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The Call Centre Training Handbook : A Complete Guide to Learning and Development in Contact Centres
John P., Ph.D. Wilson
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It's All About Service : How to Lead Your People to Care for Your Customers
Ray Pelletier
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£17.05
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Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Martin Hill-Wilson
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£14.85
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The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
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The Power of Customer Misbehavior : Drive Growth and Innovation by Learning from Your Customers
M. Fisher
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Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value
Ian Gordon
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Leading the Customer Experience : Inspirational Service Leadership
Sarah Cook
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Involving Customers In New Service Development
Bo (Karlstad Univ, Sweden) Edvardsson
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£116.00
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Nincompoopery : Why Your Customers Hate You--and How to Fix It
John R. Brandt
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The Hidden Wealth of Customers : Realizing the Untapped Value of Your Most Important Asset
Bill Lee
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How to Deal with Difficult Customers : 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Dave (LearnToLead.com) Anderson
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The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Shep Hyken
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